Support Centre

Find help on various topics, manage returns, or explore our support resources. We're here to ensure a seamless experience with our products.

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Help Topics
Ordering Shipping & Delivery Payments Exchanges Returns & Refunds Terms of Service Terms & Conditions
 
Ordering Shipping & Delivery Payments Exchanges Returns & Refunds Terms of Service Terms & Conditions
Returns & Refunds
How to return an item:

Courier Returns - PAID FOR BY CUSTOMER

A courier will be arranged to pick up the item(s), this will be at your expense. Follow these steps to log a return with a courier service:

  1. Complete the "Request A Refund" form here
  2. Our team will then advise you on which courier is best to use. Note: the entire booking process and payment thereof for the courier will be at your cost
  3. Once the item(s) is received at our DC and has successfully been assessed, a refund will be issued
  4. Please allow 5 – 10 business days for the refund to reflect
Refunds
  • Once your return arrives at one of our warehouses and the quality has been approved, we’ll initiate your refund.
  • If you chose to get a refund issued to your original payment method, then it can take up to 5 - 10 business days to see the amount on your account, depending on your bank.
Restrictions

Some exclusive items have a limited return period and can only be returned within 7 or 14 days after receiving your order.

Final Sale Items
Certain items are designated as final sale and not eligible for returns. However, if your product is defective and you are legally entitled to a refund, you may contact our customer service to start the return process and receive a refund via gift card.

FAQ'S
What is the Curve Gear returns policy?

We will gladly refund (within 14 days) or exchange (within 30 days) your Curve Gear purchase, provided the item is returned to one of our stores within the allotted days of purchase. The item must be returned in a resalable condition, unworn, undamaged and in its original undamaged packaging. On receipt, items will be inspected and if it is determined that the item meets the above criteria, a refund or exchange will be initiated.

How can I submit a return?

All Curve Gear products have a 14-day return policy.

You can request a return by visiting the 'submit a return' page. You only need to enter the order number, your email address, the reason for the return and how many items you want to return.

When will I receive my refund?

If you have paid with a credit card, the card used to make the purchase must be used to process the refund. Refunds can take up to 5 - 10 business days to reflect in your account, as all banks have a processing turnaround on refunds.

Where possible you will be refunded by the same method that you were paid. For any purchase paid with a debit card, you will be required to submit a bank confirmation letter, not older than 3 months, to process your refund. Cash purchases will be refunded via EFT. We will send you a proof of payment for your reference.

Visit our Refunds and Exchange policy page for more info.

For further assistance please contact our support team at customersupport@curvegear.co.za

Who can I speak to about my return?

Contact our Cape Town or Johannesburg office: +27 79 265 5353

By email: customersupport@curvegear.co.za

Who is liable for the courier costs incurred when an exchange or refund is done?

Courier fees will be for the customers account unless a confirmed factory defects is present, we will refund the courier fees. Customers need to keep a proof of payment when booking the courier.